Best Rate Guarantee is our promise to guests who book directly on our branded website: www.rimondigrand.com.
Rimondi Grand Resort and Spa guarantees that our branded website will have the best room rate available in the market, matching room type, dates, terms and prices (Room Condition), at the moment of reservation and within 24 hours (Best Rate Guarantee).
If you find and advise Rimondi Grand Resort and Spa of currently available lower published rate, matching the same Room Conditions (Competing Rate) , within 24 hours after making a reservation on a our Website, Rimondi Grand Resort and Spa will honor the Competing Rate.
For a claim to be valid under this Best Rate Guarantee, it must satisfy all of the terms and conditions. Terms and conditions.
Terms and conditions
1. Room Condition:
a. Matching Room Type: The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on the Website of Rimondi Grand Resort and Spa . Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size as determined by Rimondi Grand Resort and Spa in its sole discretion (Competing Room).
b. Matching dates: The lower rate must be found online for an equivalent room at the same check-in and check-out dates.
c. Matching Terms: All price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on Rimondi Grand Resort and Spa website to be used for comparison. For example, when you book a room that may be cancelled without penalty on the website of Rimondi Grand Resort and Spa , you may not compare it to a room with a pre-paid or non-refundable price on a non-Rimondi Grand Resort and Spa website (Competing Website). If, however, you book a pre-paid or non-refundable rate on our branded-website, you may compare it to a cancellable or refundable rate on a competing website. The Best Price Guarantee is not available for bookings on websites where the booking details are unknown until after purchase.
d. Matching Prices: The room price must be quoted, booked, and paid for in the currency of the hotel. The Guarantee does not include extra fees such as extra person charge. For multi-night stays, the average nightly room price found on a competing website will be compared to the average nightly room price for your multi-night reservation on the Rimondi Grand Resort and Spa website.
2. Unpublished Rates: The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not available to the general public. Rates not available to the general public include, but are not limited to:
a. Corporate discount rates
b. Group rates
c. Meeting rates
d. Any rates requiring membership in a club, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
e. Direct mail solicitations
f. Electronic mail solicitations
g. Any rates requiring a discount code or coupon
h. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee.